How can we help you?

Do you have any questions?

FAQs

What payment methods do you accept?

We accept:

  • Credit/debit cards (Visa, MasterCard, American Express).
  • PayPal.
  • SPEI transfers (BBVA, Banamex, Santander, etc.).
  • Cash payment via OXXO (up to 72 hours for confirmation).

Is it safe to buy from your site?

Absolutely! We use SSL encryption and comply with PCI-DSS standards. We don't store your card details.

Do you ship to all of Mexico?

Yes, we ship to all states via Estafeta or DHL . FREE shipping on purchases over $1,500 MXN (except rural areas with an additional cost).

How long does it take for my order to arrive?

  • CDMX and metropolitan area: 1-3 business days.
  • Interior of the Republic: 3-7 business days.
    *(Orders are processed within 24-48 hours after payment confirmation)*.

Is your jewelry made of silver?

We have 925 Sterling Silver and Stainless Steel pieces; you can see more information in the product description.

Can I pick up in a physical store?

Yes, we have a showroom at our branch in Irapuato 33, Clavería, CDMX (by appointment only).

What guarantee do they offer?

All pieces have:

  • Lifetime warranty against manufacturing defects.
  • 1 year for rhodium plating or abnormal oxidation (excluding natural wear and tear).

Can I return or exchange a product?

Yes, we accept exchanges or returns within 15 days of delivery:

  • New product, in original packaging and with ticket.
  • Does not apply to personalized items.

See our return policy for more information.

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